Privacy Policy
Key details
This privacy policy describes how Carol Street Photography protects and makes use of the information you give the company when you use this website.
If you are asked to provide information by Carol Street Photography, it will only be used in the ways described in this privacy policy.
This privacy policy is updated from time to time. The latest version is published on this page. and was last updated on 25th May 2018
If you have any questions about this policy, please email carol@carolstreetphotography.com or write to:
Carol Street
Carol Street Photography
The Old Reading Room Cottage
Old Bury Road
Lackford
Suffolk
IP28 6HR
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand what visitors use this website, what they would like to receive from Carol Street Photography and to present timely, relevant information to them.
What data we collect
We collect a variety of information before, during and after you book with Carol Street Photography and use any of our services. This includes:
- Names, addresses and contact information of the person(s) placing an order with us
- Names, addresses and contact information of the person(s) using our services
- Names (and in some cases ages and gender) of some or all participants of a photo shoot
- Names and contact information (and in some cases addresses) of people relevant to the photo shoot e.g vicar, wedding coordinator, event organiser
- Details and notes taken throughout a photo session or service provided to help us remember conversations during and details of your session
If you email us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.
We may also collect the following information:
- Demographic information, such as postcode, preferences and interests
- Other information relevant to client enquiries
- Other information pertaining to special offers and surveys
Who is collecting the data?
This data is being collected by Carol Street Photography, The Old Reading Room Cottage, Old Bury Road, Lackford, Suffolk, IP28 6HR.
How is it being collected?
- The majority of our data is collected directly from you, whether you fill out a form for us online, or tell us face to face, via the telephone, via e-mail or message.
- In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our service to you. We may also receive your information from organisations such as wedding fairs and business events where you have agreed that the organiser may share your data.
How we use this data
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
- To provide you with a service you have ordered, or had ordered for you.
- For our own internal records
- To improve the products and services we provide
- To contact you in response to a specific enquiry
- To send you promotional emails about products, services, offers and other things we think might be relevant to you
- To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
- To contact you via email, telephone, mail or social media for market research reasons
- To meet law enforcement and legal requirements – we will provide data to law enforcement agencies if issued with a court order to do so.
Carol Street Photography has a legitimate interest in using images taken in relation to your booking and may use these images in the following ways (note, clients are free at any time to refuse the use of these images):
- On social media for promotion & advertising purposes
- On our website for promotion & advertising purposes
- For marketing materials (business stationery, flyers, business cards etc)
- For publications/print.
Who will it be shared with?
We take your privacy very seriously. We will never release, distribute or sell your personal information to third parties unless we have your permission to do so or the law requires us to.
There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
- Delivery and postage service providers to allow us to send you documentation and orders you have placed. (Information shared includes your name, your address and in some case e-mail address / mobile number)
- Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes your name, your address and in some case e-mail address / mobile number).
How long is the data stored for?
Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future. This also includes instances where your personal data such as your name and address is contained within a legal document, such as a contract between yourself and us.
We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.
Security
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented physical and electronic security safeguards.
More information
If you would like any clarification on how we collect, store or process your data – please contact us directly.
If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk
Our details
This business is owned and operated by Carol Street, trading as Carol Street Photography.
Our principal place of business is at: The Old Reading Room Cottage, Old Bury Road, Lackford, Suffolk, IP28 6HR.
You can contact us by email at carol@carolstreetphotography.com
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information above.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
Links from our site
Our website may form time to time contain links to other websites.
Please note that we have no control of websites outside our domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.